At Stella, your satisfaction is our priority. If you are not completely satisfied with your purchase,
we are here to help. Below, you'll find details about our return and refund policy.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Certain items, such as personalized or final sale products, are non-returnable.
2. Initiating a Return
To start a return, please contact us at here2help@stella.space with your order number and reason for return.
We will provide you with a return authorization and instructions on how to proceed.
3. Shipping for Returns
- Domestic Returns: A prepaid return label will be provided for eligible returns.
- International Returns: Customers are responsible for return shipping costs, unless the item was damaged or defective.
We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Refund Processing
- Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
- If the return is due to our error (e.g., incorrect or defective item), shipping costs will also be refunded.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order.
Exchanges are subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at
here2help@stella.space.
We will arrange for a replacement or refund at no additional cost.
7. Non-Returnable Items
- Personalized or custom-made items.
- Final sale or clearance items.
- Gift cards or downloadable digital products.
8. Contact Us
If you have any questions about our returns policy, please contact us at:
here2help@stella.space