Welcome to the Stella FAQ page! Here, we’ve compiled answers to common questions to help you navigate our platform with ease. If you have additional questions, feel free to reach out at here2help@stella.space.
1. General Questions
- What is Stella?
Stella is a marketplace for all your space travel needs, connecting you with trusted suppliers of products and services for a seamless journey into space.
- Who can use Stella?
Anyone aged 18 and above with an interest in space travel or related products and services is welcome to use our platform.
- Do I need to create an account?
Yes, creating an account helps us provide a personalized and secure experience for your transactions.
2. Products and Services
- What types of products and services are offered?
We offer a wide range of items, including space travel gear, accommodations, insurance packages, and even training sessions.
- Are the products verified for safety?
All products listed on our platform are vetted by suppliers to meet safety and quality standards. However, we recommend reviewing individual supplier details for specific certifications.
- Can I customize a service package?
Many suppliers offer customization options. Look for the "Customize" tag on applicable listings, or contact the supplier directly through our platform.
3. Orders and Payments
- How do I place an order?
Browse the marketplace, select your desired product or service, and follow the checkout process.
- What payment methods are accepted?
We accept major credit cards, PayPal, and select cryptocurrencies. Payment details are securely processed through our payment gateway.
- Can I cancel or modify my order?
Cancellation and modification policies vary by supplier. Refer to the specific product or service page for details.
4. Shipping and Delivery
- How long does delivery take?
Delivery times vary depending on the supplier and your location. Estimated delivery times are provided during checkout.
- Do you offer international shipping?
Yes, many suppliers on Stella ship globally. Shipping costs and availability depend on the supplier.
- What should I do if my order is delayed?
Contact the supplier directly through your account dashboard or reach out to us for assistance.
5. Returns and Refunds
- What is the return policy?
Return policies vary by supplier. Please review the return policy on the product or service page before making a purchase.
- How do I request a refund?
If eligible, initiate a refund request through your account dashboard or contact the supplier directly.
- What if I receive a defective product?
Notify the supplier immediately through our platform. If unresolved, contact us for further support.
6. Account and Privacy
- Is my personal information secure?
Yes, we prioritize your privacy and use secure encryption to protect your data.
- How do I update my account information?
Log in to your account, navigate to "Profile Settings," and make the necessary changes.
- What if I forget my password?
Click "Forgot Password" on the login page to reset your password securely.
7. Contact and Support
- How can I contact support?
Reach us at here2help@stella.space for assistance.
- What are your support hours?
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).
- Can I provide feedback?
Absolutely! We welcome your feedback to improve our platform. Email us at feedback@stella.space.